Q: How can we get in touch with Voodoo Village?

For general inquiries, reach us at info@voodoovillage.be. For specific questions: Ticket support: Paylogic Table inquiries: tables@voodoovillage.be National press inquiries: press@voodoovillage.be International press inquiries: Paul Geddis: pgeddis@infamouspr.com // Jamie Milton: jmilton@infamouspr.com

Question 1

Can I stay near the festival site?

Accepted Answer

There is no dedicated Voodoo Village campsite. We recommend looking at our hotelpartners or staying in surrounding towns, where you’ll find plenty of hotels, hostels and B&Bs.

Make sure to follow our channels and subscribe to our newsletter to stay updated about hotels and stays.

Question 2

Does Voodoo Village use a cashless system?

Accepted Answer

Yes! Voodoo Village is a fully cashless festival.

Question 3

How can I buy tickets?

Accepted Answer

Tickets for Voodoo Village 2026 are on sale: ticketshop.
Here you can find Regular tickets, Inner Circle tickets and additional experiences.
Keep an eye on our socials for updates.

Question 4

Do you want to be part of our crew community?

Accepted Answer

If you’d like to be part of the Voodoo Village crew you can apply to work with us by filling in this form. We'll start building and confirming staff schedules soon.Thanks for your interest, we can’t wait to discover new and familiar faces for our crew.

Question 5

How can I join Voodoo Village as a food partner?

Accepted Answer

The application period for food partners for the current edition is now closed.

If you would like to join us in the future, please note that registrations for Voodoo Village 2027 will open on November 1, 2026. Keep an eye on our FAQ around that time for the application form.

Question 6

How do I get there by bike?

Accepted Answer

As we strive to protect the vulnerability of the beautiful castle of Humbeek, we embrace the power of sustainability and encourage all to join us in this journey. Biking, a mode of transportation that is both eco-friendly and sustainable, is the perfect way to travel to our festival. So, let us all think sustainably and take the bike. And don't worry about where to park it - we have more than enough space to safely store your bike, right near the entrance. Our bicycle parking is getting a major upgrade this year. In addition to enhanced physical security, lockers will also be available for cyclists. Bike Republic will be present on Saturday and Sunday - 12PM and 6PM, and people can have basic repairs done to their bicycles during this time. Keep our bike parking clean, respect the neighbours and don't forget to lock your bike.Opening hoursFriday September 11th: 16h00 - 01h00Saturday September 12th: 14h00 - 01h00Sunday September 13th: 14h00 - 00h00LocationWarandestraat, 1851 Grimbergen

Question 7

What are our wellbeing guidelines?

Accepted Answer

Voodoo Villages likes to radiate an atmosphere of joy, safety, and positive energy, but for some, it could be overwhelming. Taking care of your mental health and well-being at the festival is very important. Getting enough sleep, eating regularly, and pacing yourself are crucial if you want to stay in shape. 
Wellbeing focuses on various aspects of health and feel comfortable. At Voodoo Village, we choose an even more holistic approach to well-being. For us, wellbeing goes beyond soothing entertainment and fun. We also bring educational and interactive elements that should promote the overall health and well-being of our festivalgoers.

Here are some guidelines you should keep in mind:

Take care of your friends and family: Communicate how you feel. If you don't feel well, take a break, rest, or support, talk about it. Meet up where you can easily find each other.

Be friendly to others in the crowd: If you see someone who is struggling or needs help, ask if they are okay and offer help.

Don't forget to eat: We like to see you all dancers energized.

Respect and care for others and the environment: Treat our festival like you would treat your home. Treat each other like you would like to be treated.

Search shelter from high UV on a regular basis (and wear sunscreen)

Take breaks: Cool down and take regular breaks from dancing.

Protect your ears: Use earplugs. Especially front-row ravers.

Question 8

How can we get in touch with Voodoo Village?

Accepted Answer

For general inquiries, reach us at info@voodoovillage.be.
​
For specific questions:
Ticket support: Paylogic
Table inquiries: tables@voodoovillage.be
National press inquiries: press@voodoovillage.be
International press inquiries:

Paul Geddis: pgeddis@infamouspr.com // Jamie Milton: jmilton@infamouspr.com

Question 9

When does Voodoo Village take place?

Accepted Answer

Voodoo Village 26 will take place on September 11th, 12th, and 13th.

Question 10

What should I do if I lose an identifiable item (ID card, driver’s license, bank card)?

Accepted Answer

During the festival, you can collect it at the Lost & Found point or the entrance, but only after confirmation that we have it. Later on, all identifiable items will be handled by the Grimbergen police department.

You can contact them in three ways:
Visit the police station at Vilvoordsesteenweg 191, 1850 Grimbergen
Call +32 (0)2 272 72 72
E-mail pz.grimbergen@police.belgium.eu

Question 11

No Phone Policy

Accepted Answer

At the Oracle, we will implement a no-phone policy. Upon entry, stickers will be provided to cover phone cameras. These stickers can be removed once you exit The Oracle. We strongly believe that the most meaningful connections are made in the moment.

Question 12

Are there lockers available?

Accepted Answer

Lockers will be available! Don’t forget to get your stuff before leaving. All items of value (e.g. wallet) left behind after the festival ends will be gathered and brought to the local police and stored for a limited time.

Question 13

How do I get there by boat?

Accepted Answer

Get hassle-free from Brussels to the festival on a boat and enjoy a 60min trip with DJ performances, dancing and drinks. The boat leaves from Tour & Taxis and drops you off right in front of the festival. Be on time, no transport to the festival is guaranteed if you missed your shift. Please note: It is not allowed to bring your own drinks on the boat. Drinks are available on the boat itself and can only be paid for in cash. Location: Tour & Taxis: Avenue du Port 1a, 1000 Brussels. Signage will guide you to the festival entrance, approximately 20-minute walk. We can’t sail after midnight. That's why after the festival a Keolis shuttle bus will bring you back to Tour & Taxis. The bus will leave from the Bus Parking, approx. 20-minute walk from the festival site. Location: Saslaan, Grimbergen. A designated area for those who arrived by boat will be marked in the bus parking lot.  Friday:* Shift 1: Boarding at 13:00 / Arrival at the festival at 15:00* Shift 2: Boarding at 17:00 / Arrival at the festival at 19:00Saturday:* Shift 1.1: Boarding at 11:00 / Arrival at the festival at 13:00* Shift 1.2: Boarding at 11:00 / Arrival at the festival at 13:00* Shift 2.1: Boarding at 15:00 / Arrival at the festival at 17:00* Shift 2.2: Boarding at 15:00 / Arrival at the festival at 17:00 Sunday:* Shift 1.1: Boarding at 11:00 / Arrival at the festival at 13:00* Shift 1.2: Boarding at 11:00 / Arrival at the festival at 13:00* Shift 2.1: Boarding at 15:00 / Arrival at the festival at 17:00* Shift 2.2: Boarding at 15:00 / Arrival at the festival at 17:00 Please make sure to follow the instructions provided by our stewards throughout the process. We kindly ask that you respect our neighbors and help keep the area clean.

Question 14

Can I purchase a Comfort ticket?

Accepted Answer

This year, we offer two ticket options: Regular tickets and Inner Circle tickets. Comfort tickets are no longer available.

In previous editions, we offered both Comfort and Inner Circle tickets. From this year onward, we have simplified our ticket types and now focus exclusively on the Inner Circle experience as our premium option.
If you’re looking for extra comfort, priority access, and exclusive areas, we recommend choosing an Inner Circle ticket.

Question 15

Do you provide ear protection?

Accepted Answer

You can ask for free earplugs at our bars, safe space, EHBO and help desk. Thank you for taking care of your ears.

Question 16

How can I join The Oracle?

Accepted Answer

You can join The Oracle by this link.

Question 17

How does the cashless system work?

Accepted Answer

You can top up your balance anytime by scanning the QR code on your wristband or visit a top-up desk to load SOULS.

All international bank card transactions at Voodoo Village are handled through the VISA network. Make sure to use this method when completing your payment.

Question 18

Can I charge my phone at the festival?

Accepted Answer

If you want to charge your phone, please visit our power bank stations.

Question 19

Does Voodoo Village have hotel partners?

Accepted Answer

Yes, this year Voodoo Village is happy to welcome its hotel partners. Especially for this years' Voodoo Village visitors, our partners offer exclusive rates through a discount code or weblink.

Jill Hotel ****Avenue Fonsny 8-9, 1060 Brussels (near Brussels South station)Promotion code: JillxVoodooUse code JillxVoodoo in the 'Promotion' field on the search page.
Book via www.jillhotel.com voco Brussels City North ****Indringingsweg 1, 1800 Vilvoorde (near the airport)Book directly via your exclusive Voodoo Village booking link.The Hoxton ****Square Victoria Régina 1, 1210 Brussels (near Brussels North station)Promotion code: VOODOO26Use code VOODOO26 in the 'Promotion' field on the search page.
Book via www.thehoxton.com Cardo Brussels ****Av. du Boulevard 14, 1210 Brussels (near Brussels North station)Book directly via your exclusive Voodoo Village booking link.Please note: we don't offer shuttle services from the hotels to the festival. However, we do offer shuttle services from different starting points. You can check out the Keolis shuttle website for more info.

Question 20

Where is Voodoo Village located?

Accepted Answer

We're looking forward to welcome you at our Village.
Location: Warandestraat 100, 1851 Grimbergen

Question 21

Safe Space & Safe Souls

Accepted Answer

Safety is a top priority at our festival. In addition to providing a physically safe space, we also prioritize creating an accessible and welcoming environment for all attendees. We offer a designated safe space for those in need of mental health support, as well as the opportunity to take a break and find peace of mind at the Santuary, located at The Oracle.

The Safe Space is a dedicated space made available to welcome people who are not feeling well in the best possible conditions. So, if you are not feeling well or in need of assistance, please inform our Safe Souls. You can find them walking around our festival grounds.

Question 22

Are there food and drink options for visitors with dietary needs?

Accepted Answer

We offer gluten-free, dairy-free, and vegan food options. For those with special dietary needs beyond the festival food service, please contact us at info@voodoovillage.be for further information.

Question 23

What if I lose my wristband?

Accepted Answer

If you lose your wristband, visit the info point on-site. Our team can block your lost wristband and transfer the remaining balance to a new wristband.

However, to prevent fraud, we can only do this if you have a photo of the RFID tag (the back of the chip).

Question 24

What are the opening hours?

Accepted Answer

Friday September 11th: 16h00 - 01h00
Saturday September 12th: 15h00 - 01h00
Sunday September 13th: 14h00 - 00h00

Please note: The festival entrance will close at 11:00 PM every day. After this time, no one will be allowed to enter the festival for the remainder of that day.

On Friday only the Forest, Yard and Shelter will be accessible.

Question 25

How can I join The Market?

Accepted Answer

You can join The Market by this link.

Question 26

What is an Inner Circle ticket?

Accepted Answer

Inner Circle tickets are a premium ticket option, introduced last year, offering extra comfort and exclusive access during the festival.

With an Inner Circle you'll get:
Priority access at the festival entrance
Access to:
The Forest Backstage
The Yard Backstage
With
A comfort bar
A chill area
Upgraded restroom facilities
A dedicated locker area
 
Please note: Food, drinks, and parking are not included.

Inner Circle tickets are available on Friday, Saturday and Sunday. Please note that these must be purchased separately for each individual day, as there is no combined weekend pass for the Inner Circle experience. On Friday only the Forest, Yard and Shelter will be accessible.

If you want to visit Voodoo Village 2026 as an Inner Circle visitor, you can buy a day ticket for each day.

Question 27

How do I get there by shared car?

Accepted Answer

The road to the Village is part of the experience.Sharing a ride means fewer cars, lower emissions, and more connection. Meet others before you arrive, exchange ideas, and ease into the weekend together.Use Slinger on this page to offer or join a ride in just a few clicks. It’s simple, conscious, and a meaningful way to start your Ritual.

Question 28

Hotline

Accepted Answer

Our hotline is currently closed and will be available again around and during the festival period. We are happy to assist you with all urgent questions during this time. If you are feeling unwell, anxious, or have any urgent inquiries, please don’t hesitate to reach out. At the start of the festival, the contact number will be posted here on our website and communicated on our social media channels.

Question 29

When can I request a wallet refund?

Accepted Answer

Refund requests are open from September 18 at 09:00 until October 2 at 09:00. After this period, refunds can no longer be requested.

Question 30

How can I join Voodoo Village as a creative?

Accepted Answer

If you’d like to join Voodoo Village as a photographer, videographer, or media representative, you can apply by filling in the media application form.

Our team will review all applications carefully and will contact you if your request is approved.

Question 31

How do I get there by car?

Accepted Answer

For those who are traveling to our festival by car, we have convenient and secure parking areas available. These parking areas will be accessible from different entry points, marked with signage that visitors should follow. As they are located just a short distance from the festival grounds, the parking spots offer easy access and peace of mind. To avoid any unexpected surcharges or changes at the festival itself, we recommend that you purchase your parking tickets in advance through our online ticketshop. By doing so, you'll gain access to the parking area and avoid any potential complications.Next to that, we have a kiss & ride area available for your convenience. This area allows you to drop off or pick up passengers quickly and easily close to the festival. Simply follow the signs to the kiss & ride area on your way to the festival.Are you coming from the province of East Flanders or Antwerp?Drive to parking P1 (click here for Waze) or (click here for Google Maps)Are you coming from the Mechelen and Leuven region?Drive to parking P2 (click here for Waze) or (click here for Google Maps)Coming from another region?Drive to parking P3 (click here for Waze) or (click here for Google Maps)

Question 32

What is the minimum age for entry to Voodoo Village?

Accepted Answer

Everyone born in the year 2008 or before that can enter Voodoo Village. This applies to both visitors and crew.

Question 33

Can I upgrade my ticket?

Accepted Answer

Yes, you can upgrade your ticket by following the steps below:
Open your order confirmation email and click on “My Order.”
Can’t find the email? Visit https://account.paylogic.com/i-lost-my-tickets to access your Paylogic account.
Find your order and click on the three dots next to your ticket.
Select “Change Ticket,” choose your new ticket, and use your credit to complete the upgrade.

Please note: Changes cannot be undone, and any unused credit is non-refundable.

Question 34

Is sunscreen available at the festival?

Accepted Answer

Yes, sunscreen will be available at the festival. You can visit the info point opposite the main entrance to get sunscreen.

Question 35

Drug Policy

Accepted Answer

At Voodoo Village, the safety and well-being of our attendees are paramount. We enforce a strict zero-tolerance policy on drugs, including soft drugs. Possession or use of drugs will result in immediate removal. We kindly ask all attendees to respect this policy to ensure a safe and enjoyable experience for everyone.

Question 36

How do I get there by taxi?

Accepted Answer

We recommend reserving your taxi in advance. Both reserved and non-reserved taxis will now pick up passengers at the same location: the Kiss & Ride zone on Nachtegaallaan in Grimbergen. Drivers will be allowed to stop briefly to ensure a smooth and safe pickup.If you haven't reserved a taxi, no worries - a limited number of taxis will be available there as well. Please follow the instructions of our stewards on-site to help everything run smoothly. We kindly ask that you respect the neighborhood and help us keep the area clean.

Question 37

Is there a fee for refunds?

Accepted Answer

Yes. Each refund request has an administrative cost of 1.25 SOULS (€2.50). This fee will automatically be deducted from your remaining balance.

Question 38

I recently became a mom, is there a pumping room available on site?

Accepted Answer

Welcome to our very own pumping bar inside the Safe Space, located next to the First Aid at Voodoo Village. A cozy haven where expecting visitors can take a breather, and breastfeeding mamas can pump in peace, fully shielded from the buzz outside. The space is lovingly hosted by midwives, so you’ll always have expert care close at hand.What you’ll find insideA fridge to keep your breast milk safe and coolA spot to store and clean your pumping gear (until 1h before closing)A calm and comfy setting where your privacy is sacred

Question 39

Is re-entry possible?

Accepted Answer

Our policy is IN=IN OUT=OUT, so do not leave the festival grounds unless you're sure you want to go home!

Please note: The festival entrance will close at 11:00 PM every day. After this time, no one will be allowed to enter the festival for the remainder of that day.

Question 40

I lost my ticket. What can I do?

Accepted Answer

First, please check your spam or junk folder, as your ticket and order confirmation may have ended up there.

If you can’t find your email, visit https://account.paylogic.com/i-lost-my-tickets to access your Paylogic account and retrieve your order.
If you’re still unable to find your ticket or experience technical issues, please contact info@voodoovillage.be for further assistance.

Question 41

Is the festival accessible for people with disabilities?

Accepted Answer

The festival has several paved paths that are wheelchair-friendly. The ground of most of the stages is paved. However, one must be careful when it rains. The ground can get soggy making some stages difficult to access. Please email info@voodoovillage.be so we can make sure you receive a special pass that gives you access to the festival backstage with hardened pathways.

There is a disabled parking provided close to the festival. People who want a place in disabled parking will have to prove it with their blue card. Someone who does not have a disability but has, for example, a broken leg will also have to provide proof. Please contact us in advance so we can inform you about the location of the parking.
Accessible restrooms are available for the disabled and are clearly marked.

Are you someone with a disability and still looking for someone to go to Voodoo Village with you? Then post your ad on www.circuitsortie.be and hopefully find a nice festival buddy soon.

If you have any further questions, don’t hesitate to contact info@voodoovillage.be.

Question 42

I can no longer attend the event. Can I get a refund?

Accepted Answer

Tickets cannot be refunded once they have been purchased, in line with our ticket policy.

If you’re unable to attend, we recommend reselling your ticket via TicketSwap. This is the safest and easiest way to pass on your ticket to another visitor.

Question 43

How long does it take to receive my refund?

Accepted Answer

Once the refund period has ended, it may take up to two weeks for the amount to be transferred back to your account.

Question 44

How do I get there by Keolis shuttle bus?

Accepted Answer

We invite you to join us on a journey to the festival and back via the Keolis bus service, departing from various cities around Belgium including Antwerp, Ghent, Brussels, Hasselt, Leuven, Liège, and many more. Book a seat from one of our Voodoo Village stops and let Keolis take you to the festival in total comfort. You can now book your shuttle bus tickets directly through the Keolis website. We recommend booking in advance to guarantee your transport.

Question 45

What should I do if I lose valuable items (phone, camera, …)?

Accepted Answer

Always report via our Lost & Found form. If confirmed, you can pick it up at the main entrance, accreditation desk during the festival.

After the festival, collection is only possible by appointment via e-mail until September 22. From September 23, all valuables will be transferred to the Grimbergen police department (see contact options above).

Question 46

How can I stay updated on announcements and exclusive news?

Accepted Answer

You can stay updated by subscribing to our newsletter. You’ll be the first to receive important updates, while our Instagram and WhatsApp channels will keep you connected to everything happening in the lead-up to the festival.

Question 47

How can I resell my ticket(s) on TicketSwap?

Accepted Answer

You can sell your ticket by following these steps:
Open your order confirmation email and click “My Order.”
Can’t find the email? Visit https://account.paylogic.com/i-lost-my-tickets to access your account.
Find your order and click on “More Actions”.
Select “Sell my ticket on TicketSwap”.

Question 48

What happens with non-valuable items (T-shirts, small accessories, …)?

Accepted Answer

Festival visitors with access can collect them at the Lost & Found point.

Without access, fill in our Lost & Found form and make an appointment. After the festival, pick-up is only possible by appointment via e-mail.

Your items not collected within three months will be donated to charity.

Question 49

How do I get there by private bus?

Accepted Answer

If you and your friends want to come with a private bus, we want to make it a smooth journey for all of you. Please send an email with the number of people and an estimated time of arrival to dario@voodoovillage.be and we will make sure you are taken care of. You will receive a confirmation email after sending this.Groups that have not requested their private bus in advance will simply not be able to reach the bus parking area. Therefore, it is very important that all visitors who arrange their own buses do this properly. Please make sure to follow the instructions provided by our stewards throughout the process. We kindly ask that you respect our neighbors and help keep the area clean.Location: Humbeeksesteenweg 313, 1850 Grimbergen

Question 50

I live outside the EU, can I still request a refund?

Accepted Answer

Visitors living outside the EU cannot use the regular refund procedure. Please request your refund via refund@voodoovillage.be.

Question 51

Sustainability on the Field

Accepted Answer

Together with Ecofest we aim for a sustainable and waste-free festival. One of the ways we minimize our impact on the environment is by implementing eco-friendly measures such as planting trees, using reusable cups and biodegradable straws, and offering recycled plastic EPs and decomposable tableware. We also work to optimize transport and energy usage, and collaborate with subcontractors to do the same. These efforts help us reduce our carbon footprint and create a more sustainable festival.
​

Question 52

How do I get there by train?

Accepted Answer

The nearest train stations are Kapelle-op-den-Bos and Vilvoorde. Be aware that from these stations it's still a 10 to 20 minute ride by taxi or Uber to the festival location. Please make sure to follow the instructions provided by our stewards throughout the process. We kindly ask that you respect our neighbors and help keep the area clean.

Question 53

Are professional cameras allowed?

Accepted Answer

We love seeing your memories! Small digital cameras and smartphones are welcome, but professional equipment is reserved for our accredited media team.

If you'd like to shoot professional content, please submit a request through our Media Team Application Form.

Question 54

Can I change the name on my personalized ticket(s)?

Accepted Answer

You can change the name on your ticket by following these steps:
Open your order confirmation email and click “My Order.”
Can’t find the email? Visit https://account.paylogic.com/i-lost-my-tickets to access your account.
Find your order and click the three dots next to your ticket.
Select “Change Ticket” or “Name Change” and follow the instructions.

Please note: A name change fee may apply. Changes are usually final, so make sure all details are correct before confirming.

Question 55

How do I get there by plane?

Accepted Answer

Are you planning a trip from abroad to our festival? The nearest airport is Brussels Airport (Zaventem) and is located at a 20min drive by taxi or Uber from our festival.

Question 56

Inclusivity & Community

Accepted Answer

We believe in the power of unity and self-discovery. By bringing people together and providing opportunities for personal growth, we aim to create a transformative and meaningful experience for all. We believe that through unity and self-exploration, we can create a more positive and fulfilling world for all.
​
Our community building efforts at the festival have a lasting impact on our attendees and the wider community. By organizing yearly gatherings, we create a sense of belonging and connection among attendees. We also strive to create a multicultural environment where acceptance is a core value, promoting understanding and inclusivity among all attendees.

Question 57

How can I download my ticket(s)?

Accepted Answer

To download your ticket, you first need to personalize with your details. Once personalized, your ticket will be available for download starting September 2026.

Question 58

When can I download my ticket(s)?

Accepted Answer

Tickets will be available for download from the start of September.

We use sealed ticketing to ensure that every guest enters the festival with a valid ticket at a fair price. This system helps prevent scalping, guarantees fair access for all visitors, and protects against fraud and counterfeit tickets, as tickets cannot be copied or resold illegally.

Question 59

Artistic Expression

Accepted Answer

Artistic expression is a key element of our festival. We work with both local and international artists to showcase a diverse range of artistic styles and mediums. Our festival provides a platform for these artists to share their talents and creativity, and their unique handcrafts and ways of expression add value to our event. Our festival serves as a playfield for artists to explore their artistic freedom and share their work with a wide audience.

Question 60

Can I get an invoice of my ticket(s)?

Accepted Answer

You can easily generate your VAT invoice by clicking the “Generate VAT invoice” button at the bottom of your order confirmation email.Do you use Peppol? You can now generate an invoice using your VAT number, which will then be delivered automatically into your accounting system via the Peppol tool.If this doesn’t work, please contact us at info@voodoovillage.be.

How to get at Voodoo Village