How do I return my order?

You can easily return orders or parts of orders by sending the items back to our office. The cost for return shipping is at buyer's cost, unless the return concerns an incorrect delivery. You can return items from your order up to 14 days after the receipt. The products should be unused and undamaged. The products should be returned in the original package.

If you notice any type of defect or fault in your received order, please contact us directly via info@voodoovillage.be. We will refund the purchase amount to your account number within 14 days.

 

Is return always possible, under all circumstances?

You can return the items from your order up to 14 days after the receipt. Only in this period, it is possible to tell us that you want to terminate the agreement. After dissolution, a further period of 14 days applies in which the products can be returned in their original condition and with the original packaging. Voodoo Village reserves the right to charge a reduction of the value if goods are damaged on return or if the original packaging or labels are missing.

 

How long does it take before my payment is refunded?

Voodoo Village will refund the returned items within 14 working days after receipt. This refund includes the total amount you paid upon purchase, including any possible shipping costs for the home delivery. These shipping costs include the original costs that were required to deliver the package to the customer.

Note: if the payment was made using a credit card (Visa, MasterCard), the money will only be available with your next (monthly) credit card bill.

 

On which account will the payment be refunded in case of return?

The amount will be refunded to the original account with which the order was completed. It is therefore refunded to the account whose amount was originally debited. It is not possible to specify another account for this.

 

Are there any costs associated with return?

Yes, the cost for the return shipment is at buyer's cost.